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Estimated shipping times, costs and additional fees

Your location, how you place your order and the size of your order effect the shipping cost of your order and estimated shipping time and will impact whether or not your order incurs any additional fees, such as local government import duties.

Please note that delivery delays can be caused by many factors, including the challenges of COVID-19. We’re working with a network of delivery companies to ensure orders are delivered safely and as quickly as possible, but items may take longer than usual.

Are you placing an order through our online store?

Most Whybricks orders placed through the Whybricks online store are shipped for free to most countries listed in the checkout. Your shipping costs will be calculated at checkout.

  • Please view your cart for full details on shipping fees and options.
  • Please select your country at checkout to check if your order is eligible for free shipping.

Are you placing a purchase order?

If you are a qualifying school, you can place a purchase order. Most qualifying school purchase orders are shipped for free.

If your order incurs any shipping costs, these costs will be listed as a line item on your invoice.

Estimated customs fees and import duties

Depending on your local government, your order may incur additional fees, such as import duties, VAT/GST, and customs processing fees. As these taxes and the thresholds for taxation are different for each country, we are unable to provide estimates as to what your taxes may be. For more information please consult your local customs department.

Please note that any additional fees and/or duties will be payable by the customer.

 

Estimated shipping times

Shipping times vary for many reasons however in general, you should receive your order within 14-21 business days.

Orders are shipped from Hong Kong via local couriers, Floship Parcel or DHL Express (USA orders are occasionally shipped by USPS or FedEx from our USA warehouse).

The times listed are estimates and shipping may not be available to all countries/regions. The estimated times may not be met due to delays in local customs and postal services.

 

Customs fees and import duty

Depending on your local government, import duties, VAT/GST, and customs processing fees may apply. As these taxes and the thresholds for taxation are different for each country, we are unable to provide estimates as to what your taxes may be. For more information please consult your local customs department.

Any additional fees and/or duties will be payable by the customer. No reimbursement shall be issued by Microbric for these charges.

  • If your order incurs customs processing fees and/or additional delivery costs, you will be invoiced for those charges by the courier or applicable agency. Any such charges are excluded from the cost of your order and are not controlled by Microbric. Should you refuse to pay these costs, your order will be returned to our warehouse or destroyed.
  • Even if you refuse to pay these costs and choose to have the goods returned or destroyed, you will still be responsible for the full repayment of all costs incurred. These costs may include cost of goods, customs fees and return shipping charges.

 

Tracking

Orders sent via DHL, FedEx or USPS Priority Mail are globally trackable. Please see the link and tracking number in your shipping confirmation to track your order.

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